Getting started

Summary

To sign in with your eID using the BetrSign mobile app, you will need:

The BetrSign mobile app
An activated electronic identity card of the Republic of Slovenia
Smartphone with NFC:
- Android (operating system 9+) or iOS (iPhone models 7+, operating system 13+)
- NFC reader supporting more demanding transfers
- allow the app to use the camera to capture the QR code during login

Install the latest version of the BetrSign app

Make sure you have the latest version of the BetrSign app. Available for both Android or iOS devices.

The app is available on Android and iOS devices

Activated Identity Card

Fixing problems with adding an eID card

What does it mean when an ID card is activated?

You need to activate your eID, before logging in for the first time. It only has to be activated once in the eOsebna mobile app, which the State has provided for all citizens. During the activation process, you should set a password for your eID and save it carefully. You can change your password or unlock a locked eID in the eOsebna mobile app. The management of the eID is in the government’s domain and these functionalities are not supported by the BetrSign app.

Error: The card is locked - what should I do?

If you enter the wrong password too many times, your eID will be locked. To unlock, you will need a PUK code and the eOsebna mobile app. For more information on unlocking, click here.

The card is locked.

Error: I forgot my PIN - what should I do?

To reset your password, you will need a PUK code and the eOsebna mobile app. For more information on resetting your password, click here.

Smartphone with NFC

NFC enables communication with a neighbouring field (NFC) or chip reading, and most smartphones have it today, but the location of the reader can vary from one smarthphone to another. You can find this information online. For your smartphone to read the eID, you need to position it’s chip to the NFC reader.

On iPhones, the NFC reader is on top and the chip is read more successfully on the back.
Android phones have the reader in different locations, so you can position the eID to the top, middle and bottom.

Fixing problems with NFC reader

If the eID verification is unsuccessful, try positioning it on the front of the smartphone. If necessary, try moving the eID closer and further away from the NFC reader.

In addition, check “Settings” that the NFC reader is switched on.

If your phone does not have an NFC reader, the following screen will appear in the app:

The app has informed you that your device doesn't have an NFC reader

Activate your electronic ID card

To log in, you will require a Slovenian ID card issued after 28 March 2023 with a chip with personal digital certificates. Please also prepare the password you have set for your ID card.

You must activate your ID card before you register for the first time. You can only activate it once in the eOsebna mobile app.

Biometric and electronic identity card of the Republic of Slovenia (test case)